Shipping policy
Thank you for shopping with Alexandra The Creative! We work with trusted print-on-demand partners to create and deliver your items as soon as you place an order. Below you’ll find all the important details about our shipping process.
Processing Times
All products are made to order. Once you place your order, it typically takes:
- 2–5 business days for production (printing & packaging).
Processing times may vary slightly depending on the product type and fulfillment location.
Shipping Times
Estimated delivery times (after production):
- Europe: 5–10 business days
- USA & Canada: 7–12 business days
- Rest of the World: 10–20 business days
📌 Please note: These are estimated timeframes. Delays may occur due to customs, postal service issues, or seasonal demand (e.g., holidays).
Shipping Costs
- Shipping costs are calculated at checkout based on your location and the product(s) in your cart.
- We aim to keep shipping costs fair and transparent.
Tracking Information
- Once your order is shipped, you’ll receive an email with a tracking link.
- Please allow up to 48 hours for the tracking info to update after dispatch.
Customs & Import Taxes
- Buyers are responsible for any customs duties, import taxes, or fees that may apply in their country.
- We are not responsible for delays caused by customs.
Multiple Shipments
Since we work with various print partners, your order may arrive in separate packages if you ordered items from different product categories.
Delivery Issues
If your order has not arrived within the estimated delivery time:
- Check your tracking number for updates.
- Confirm your shipping address was entered correctly.
- If the issue persists, please contact us at info@alexandrathecreative.com — we’re happy to help!